Support

DELLI 11

• What is DELLI?
• I don't have an iPhone/iPad. Can I use DELLI?
• How do I create an account?
• I no longer have access to my login email, how can I access my account?
• I didn't get a push notification for a drop I was watching

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How do I become a Maker on DELLI? 14

• How do I become a DELLI Maker?
• What information do I need to provide to become a Maker?
• I have no experience selling food. Is DELLI right for me?
• What food safety qualifications do I need?
• Does DELLI handle logistics?

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How do I create my DELLI Maker profile? 1

• Setting up your DELLI shop / maker profile

How do I create a drop? 13

• What is a drop and how does it work?
• How do I post my first drop?
• Can I post my drop as a pre-order?
• Can I offer collection for items I sell?
• How do I re-list a past drop?

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Maximising the odds of success for your drop 7

• Taking great photos
• Writing your title and description
• Timing your drop right
• How to price your drop
• How often should I drop on DELLI?

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Sharing your DELLI drop 5

• Sharing when you launch your DELLI shop
• Sharing your drops
• Turning on notifications for your drops
• Sharing on Instagram
• Sharing via group chats

I've sold an item, what next? 10

• I've sold my first item. What happens now?
• How should I package my order for collection?
• How should I package my order for delivery?
• Where can I see my orders?
• How do my buyers get their orders?

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Problems with Selling 13

• What if someone outside of my delivery zone places an order?
• Where is my payment?
• My Photo/Drop didn't load, what can I do?
• A buyer claims that there were issues with the order. What should I do?
• A buyer has asked for a refund. What should I do?

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Your account 0

Getting Started 7

• Can multiple devices be signed into with the same DELLI account?
• Where can I find the T&Cs?
• Where can I find the Privacy Policy?
• How is the home page organised?
• What areas does DELLI deliver to?

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I've bought a drop, what next? 13

• Where is my order?
• When can I order?
• How do I open the drop description?
• How do I change my delivery address for my order after I've paid?
• How do I cancel my order?

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Safety 1

• How does DELLI assure the quality of the products listed?

Transactions 9

• My order was declined, how do I request a refund?
• Where is my refund?
• The Maker asked me to pay outside of the app
• I didn't get a push notification for a drop I was watching
• I don't have Apple Pay

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DELLI Guide to In-app Chat 14

• Do you have in-app chat? What can it be used for?
• Who can use the chat?
• How do I find my messages?
• How can I tell if my messages have been sent?
• How can I tell if my messages have been received/read?

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