We’re really sorry if you’ve received a faulty product. Here’s how to report it and what happens next.

When you contact us, please include:

• Your order number
• The name of the faulty product
• The best before date (BBD) and batch number
• A short description of the issue
• Clear photos showing the fault or damage

This information helps us review the problem quickly and raise it with the maker if needed. Please hold on to the product and any packaging until we confirm the next steps.

What happens next

Once we receive your details and images, we’ll share the information with the maker and work with them to arrange a resolution. Depending on the issue, this may be a refund, a replacement, or another suitable solution. We’ll update you as soon as we’ve reviewed everything.