We’re really sorry if you’ve received a faulty product. Here’s how to report it and what happens next. Reporting a faulty product When you contact us...

We are really sorry an item is missing from your order! Here is what you need to know. Possible reasons an item may be missing It may have been shipped ...

What counts as damaged An item is considered damaged if it arrives broken, leaking, crushed, spoiled, or otherwise not usable. Before contacting us Take...

We're really sorry that you received the wrong item in your order!  Before contacting us Double-check your order confirmation email to see exactly wha...

Some of our products naturally have a shorter shelf life as they’re made in small batches by independent makers. Most, however, should have at least two mo...

We're really sorry that you didn't receive the right quantity of items in your order! Here's what you can do: Double check your order confirm...

We're really sorry that something you ordered is now unavailable. Sometimes our warehouse spots that an item isn’t suitable for delivery. For example, ...