We are really sorry an item is missing from your order! Here is what you need to know.

Possible reasons an item may be missing

• It may have been shipped separately if it was a large order or contained big bottles. Our customer support team can confirm this for you.
  
  

• It may have been left out by mistake, in which case, we’ll fix it right away.
  
  

Before contacting us

• Check all packaging thoroughly, sometimes smaller items can be tucked under packing material.
  
  

When to get in touch
If the item is definitely not in the parcel, contact our customer support team as soon as possible.

What to include in your message

• Your order number
  
  

• The name of the missing item
  
  

• A photo of the items you did receive
  
  

What happens next
Once we’ve reviewed your message, we’ll usually offer a refund or replacement depending on stock availability. We’ll aim to resolve the issue as quickly as possible.