What counts as damaged
An item is considered damaged if it arrives broken, leaking, crushed, spoiled, or otherwise not usable.

Before contacting us

• Take clear photos of the item’s condition before disposing of it.
  
  

• If relevant, also photograph any damaged packaging and the product label.
  
  

When to get in touch
Contact our customer support team as soon as possible if you’ve received a damaged item that you cannot use.

What to include in your message

• Your full name
  
  

• Your order number
  
  

• The name of the damaged item
  
  

• Clear photos showing:
  
  

  • The damaged item (unwrapped)
    
    

  • Any damaged packaging
    
    

  • The product label (if necessary)
    
    

What happens next
Once we have your details, we’ll review the issue and aim to resolve it as quickly as possible. Depending on the situation, we may offer a refund, replacement, or another suitable solution.