Sorry your discount code isn’t working, let’s figure out why and get it sorted.
Common reasons a code may not work
The code has expired
You’ve already used the code before (most are one-time use only)
There’s a typing error, e.g. extra space or wrong character
You’re not signed in (if it’s a code just for you)
Your order hasn’t met the minimum spend (if applicable)
Before contacting us
Check for an expiry date in the details of where you found the code (email, flyer, website, etc.)
Make sure your order meets any minimum spend requirements
Confirm you haven’t used the code on a previous order
Copy and paste the code directly to avoid typing mistakes
When to get in touch
If you’ve confirmed the code should be valid and it still won’t apply, get in touch!
What to include in your message
The discount code you’re trying to use
A photo of where you obtained the code
A screenshot of the error message you see at checkout