Delivery

What happens if my parcel is returned to sender?
If your parcel has been returned to DELLI, here’s what usually happens and what you can expect next. Parcels may be returned if: The addr...
Tue, 19 Aug, 2025 at 4:23 PM
My parcel is marked as “delivered”, but I can’t find it
If your parcel is showing as delivered but hasn’t turned up, here’s what to do: Check the tracking link in your shipping confirmation email. Our couriers ...
Tue, 19 Aug, 2025 at 4:05 PM
Where is my order?
Once you have placed an order, here’s what updates to expect: Order confirmed – we’ll send you an email right away Order packed – we’ll let you know when...
Fri, 1 Aug, 2025 at 3:20 PM
Where does DELLI deliver?
We currently deliver nationwide across the UK (excluding the Channel Islands). Deliveries are handled through our courier partners, DPD and EVRi.
Wed, 20 Aug, 2025 at 2:51 PM
Does DELLI ship internationally?
Not yet! Unfortunately, we don’t currently offer international shipping.
Wed, 20 Aug, 2025 at 2:52 PM
How do orders get delivered?
We offer several delivery options with EVRi and DPD to get your order to you as smoothly as possible. Delivery times and availability vary depending on the ...
Wed, 20 Aug, 2025 at 3:25 PM
Does DELLI offer expedited delivery?
We do! For orders that don't contain freshly baked goods, you can select Next Working Day Delivery Monday to Thursday before 12pm. Read about our deli...
Wed, 20 Aug, 2025 at 3:26 PM
My parcel’s tracking has stopped updating
We're really sorry that you haven’t yet received your order yet! Why has the tracking stopped? The address provided was incomplete or incorrect ...
Wed, 20 Aug, 2025 at 3:42 PM
My parcel was damaged in transit and cannot be delivered
We're really sorry that your parcel has been damaged in transit. Get in touch with your order number and tracking details, and we’ll organise a repl...
Wed, 20 Aug, 2025 at 3:44 PM
My parcel is being held by the courier
We're really sorry that your parcel is being held. Why is it being held? The address provided was incomplete or incorrect The parcel has been ...
Wed, 20 Aug, 2025 at 3:47 PM