We're really sorry that your parcel is being held.

Why is it being held?

• The address provided was incomplete or incorrect

• The parcel has been damaged in transit

• There could be delays en route to the delivery location, such as road closures or severe weather conditions
  
  

Here's what you can do to get your order

Check the tracking information: 

• The reason why your delivery is being held usually show in the tracking. You can find the tracking information in the order packed confirmation email we sent you.
  
  

Get in touch with the courier: 

• They may have more information about the issue
  
  

Contact us: 

• If the tracking information shows that your order has been stuck for a few days, get in touch with us. We will assume that the order has been lost in transit. We will then organise a replacement parcel (subject to stock) or a refund of your order.