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Knowledge base
About DELLI
DELLI
11
What is DELLI?
I don't have an iPhone/iPad. Can I use DELLI?
How do I create an account?
I no longer have access to my login email, how can I access my account?
I didn't get a push notification for a drop I was watching
View all 11
I need help as a Maker
How do I become a Maker on DELLI?
14
How do I become a DELLI Maker?
What information do I need to provide to become a Maker?
I have no experience selling food. Is DELLI right for me?
What food safety qualifications do I need?
Does DELLI handle logistics?
View all 14
How do I create my DELLI Maker profile?
1
Setting up your DELLI shop / maker profile
How do I create a drop?
13
What is a drop and how does it work?
How do I post my first drop?
Can I post my drop as a pre-order?
Can I offer collection for items I sell?
How do I re-list a past drop?
View all 13
Maximising the odds of success for your drop
7
Taking great photos
Writing your title and description
Timing your drop right
How to price your drop
How often should I drop on DELLI?
View all 7
Sharing your DELLI drop
5
Sharing when you launch your DELLI shop
Sharing your drops
Turning on notifications for your drops
Sharing on Instagram
Sharing via group chats
I've sold an item, what next?
10
I've sold my first item. What happens now?
How should I package my order for collection?
How should I package my order for delivery?
Where can I see my orders?
How do my buyers get their orders?
View all 10
Problems with Selling
13
What if someone outside of my delivery zone places an order?
Where is my payment?
My Photo/Drop didn't load, what can I do?
A buyer claims that there were issues with the order. What should I do?
A buyer has asked for a refund. What should I do?
View all 13
Your account
0
I need help as a Buyer
Getting Started
7
Can multiple devices be signed into with the same DELLI account?
Where can I find the T&Cs?
Where can I find the Privacy Policy?
How is the home page organised?
What areas does DELLI deliver to?
View all 7
I've bought a drop, what next?
13
Where is my order?
When can I order?
How do I open the drop description?
How do I change my delivery address for my order after I've paid?
How do I cancel my order?
View all 13
Safety
1
How does DELLI assure the quality of the products listed?
Transactions
9
My order was declined, how do I request a refund?
Where is my refund?
The Maker asked me to pay outside of the app
I didn't get a push notification for a drop I was watching
I don't have Apple Pay
View all 9
In-app Chat Help
DELLI Guide to In-app Chat
14
Do you have in-app chat? What can it be used for?
Who can use the chat?
How do I find my messages?
How can I tell if my messages have been sent?
How can I tell if my messages have been received/read?
View all 14