If your delivery has failed, here’s what usually happens and what you can expect next.

A delivery may fail if:

• The recipient is not at home during the time of delivery
  
  
• There is an issue with the address
  
  
• There is an issue with the parcel during transit
  
  

What happens next:

• The courier should attempt delivery 3 times. We recommend updating delivery information, if needed, after the first attempt fails.
  • You can provide safe place instructions, access instructions and even re-direct to a parcel shop, all within the courier’s tracking website.
    
    
• Occasionally they may return the parcel to sender if they are unable to deliver
  • Once the parcel is returned to our warehouse, we will automatically refund you
  • If it hasn’t been refunded yet and you would prefer a replacement (subject to stock), get in touch!