My order was declined, how do I request a refund?
We're sorry to hear that, as all DELLI orders go into a pending state until the order has been accepted by the Maker, it is unlikely that any payment ha...
Wed, 22 Jun, 2022 at 2:45 PM
Where is my refund?
Refunds usually take 3-5 business to process so we recommend that you keep an eye on the card used in your Apple Pay. If the refund hasn't arrived after...
Tue, 14 Jun, 2022 at 10:24 AM
The Maker asked me to pay outside of the app
We don't recommend that you make any payments outside of the DELLI app/website for safety and security reasons. If a Maker asks you to pay via another m...
Tue, 14 Jun, 2022 at 10:31 AM
I didn't get a push notification for a drop I was watching
If you didn't receive the app notification for a drop you were watching, please try the following: Check the notification settings in the app to ...
Tue, 14 Jun, 2022 at 4:57 PM
I don't have Apple Pay
At the moment, we are only able to take payments through Apple Pay, however, we are looking into adding different payment methods in future.
Tue, 14 Jun, 2022 at 10:35 AM
How do I set up Apple Pay?
Go to Wallet and tap the add button. Follow the steps to add a new card including adding the card security code. You may be required to download an app from...
Tue, 14 Jun, 2022 at 10:38 AM
How do I add a debit/credit card to Apple Pay/Wallet?
In the Wallet app, tap the Add Button  Select Debit or Credit card  Tap continue  Follow the steps on the screen to add a new card. If prompted, choose ...
Thu, 24 Mar, 2022 at 11:09 AM
I can't log in, what should I do?
We're sorry to hear that. We find that it often helps if you uninstall and reinstall the app and you should be able to log in as usual with the username...
Tue, 14 Jun, 2022 at 1:35 PM
My account has been suspended/terminated, what should I do?
We're sorry to hear that. As per our Terms and Conditions, we do reserve the right to suspend/terminate any accounts where it is deemed necessary includ...
Tue, 14 Jun, 2022 at 1:36 PM