Problems with Selling

What if someone outside of my delivery zone places an order?
When someone purchases an item, you will be given the option to Accept or Decline the order. You can see on the Order tab where the buyer is located.
Tue, 5 Oct, 2021 at 3:33 PM
Where is my payment?
If you haven't received your payment within 3 working days, please contact
Tue, 5 Oct, 2021 at 3:35 PM
My Photo/Drop didn't load, what can I do?
We're really sorry to hear that, please contact us at and we'll be sure to report that to our bugs team. In the meantime, pleas...
Tue, 5 Oct, 2021 at 3:36 PM
A buyer claims that there were issues with the order. What should I do?
As you may have experienced, sometimes there may be an issue with one of your orders. These can occur during shipping or may have been something that was mi...
Tue, 5 Oct, 2021 at 3:40 PM
A buyer has asked for a refund. What should I do?
Please contact and our team will be happy to support you
Tue, 5 Oct, 2021 at 3:41 PM
What if I can’t fulfil an order after I have accepted it?
Contact us at and our team will be able to help you with this.
Tue, 5 Oct, 2021 at 3:43 PM
How can I see customer feedback/reviews?
At the moment, you cannot, although this is something we are looking to add to the DELLI experience. However, if you feel that you have had a great experien...
Tue, 5 Oct, 2021 at 3:46 PM
Why can I only post one photo on my drop? What about video?
Currently, you can only post one photo per drop. We are looking into developing this in future, to enrich the DELLI experience.
Tue, 5 Oct, 2021 at 3:47 PM
Someone is asking me to buy two separate drops together. Can I do this? / Can I bundle multiple drops?
At the moment, we don't support the bundling of products, however, if you have items that commonly sell together, we suggest exploring bundles and packa...
Tue, 5 Oct, 2021 at 3:48 PM
Can I export my orders from the app?
At the moment we don't support this on DELLI, however, we are hoping to explore this in the future.
Tue, 5 Oct, 2021 at 3:49 PM