As you may have experienced, sometimes there may be an issue with one of your orders. These can occur during shipping or may have been something that was missed before the item was sent. We'd always recommend trying to come to a resolution that works for both you and the buyer if possible. 

- Ask the buyer for proof of any flaws or issues that are not as described 

- Work toward a resolution with the buyer 

- Damage caused during shipping? Contact your shipping provider to file a damaged in transit claim